At Redone South Africa, we are committed to ensuring your satisfaction with our products and services. We understand that there may be occasions when you need to return or exchange a product. Our return policy is designed to provide you with a seamless and convenient experience.
1. Returns and Exchanges
1.1. Defective Products
We take great care to ensure that all our products are in excellent condition and are delivered to you in their original packaging. However, in the rare event of a manufacturer’s defect or logistical issue, we are here to assist you promptly.
- If your product is shipped with an international warranty and a defect occurs due to the manufacturer’s fault, please contact us immediately. We will guide you through the warranty claim process to resolve the issue.
- If the defect is from our end, we will arrange for an exchange, and you will receive a new product.
1.2. Unconditional Satisfaction Guarantee
We want you to be satisfied with your purchase. If you are unsatisfied with a product for any reason or if it does not meet the specifications as advertised, Redone South Africa offers the following options:
- Full Refund: We will issue a full refund for the product’s purchase price.
- Store Credit: You can choose to receive a store credit for the value of the product.
To be eligible for a full refund or store credit, the product must be returned to us in its original packaging, along with all accessories and manuals that were included with the product.
Please note that certain items cannot be refunded once opened or used, such as undergarments, software, grocery items, products with missing serial numbers, personal grooming products, and some food products.
1.3. Verification Requirements
In some cases, we may need to verify the defect or damage to the product. To facilitate this process and to meet the requirements of our suppliers and quality assurance, we may request a photo or a short video showing the defect or damage on the products received.
2. How to Request a Return
To initiate a return, including the photo or short video of the defect or damage, please follow these steps:
- Contact Us: Reach out to our customer support team through the phone, Live Chat, or by sending a support ticket within 14 calendar days of the product’s delivery.
- Schedule Pickup: Once your return request is approved, we will schedule a convenient pickup time for the item(s) to be collected from your location.
3. Refunds
Refunds will be processed promptly after we receive the returned item. You can expect refunds to be credited within 2-7 business days to the original payment method used for the purchase.
We value your satisfaction and are committed to resolving any issues you may encounter with our products. Our goal is to make your shopping experience with Redone South Africa enjoyable and worry-free.
For any questions or concerns regarding our return policy or to initiate a return, please contact us at:
Redone South Africa Witkoppen Rd, Magaliessig, Sandton, 2191 Email: sales@redonesouthafrica.co.za
We appreciate your trust in us and look forward to serving your needs effectively. Happy shopping with Redone South Africa!